About this course

Outlines:

• Basics of Business Communication
• What’s Conflict?
• How Conflict occurs?
• Group Conflict
• Conflict Management styles
• Power/ authority and Organizational Behavior

Benefits:

• You will learn how to define a conflict
• How the concepts of strategies and needs can help you manage conflicts more effectively
• How to manage expectations
• Be more effective in your communication and meetings with your team, your clients or others